Register as a Tax-Exempt Customer (Credit Card and Purchase Order Users)
Welcome to the American Cancer Society's online store! We are excited to offer a streamlined process for our customers to place orders and pay by purchase order. Follow the steps below to register as a Purchase Order customer and start enjoying the convenience of our online store.
Tax-Exempt Customers
To make tax-exempt purchases through the American Cancer Society online store using a credit card or Purchase Order (PO), please register your organization and submit your tax-exempt certificate for verification.
Step 1: Register
Complete the registration form and upload any required documentation. Once submitted, your information will be reviewed. If approved, you will receive an email from ACSOrders@cancer.org indicating that an account has been created for you at cancer.org/materials.
Important: Please do not use special characters (such as #, $, %, &, /, , parentheses, or quotation marks) when completing the form. Using only letters and numbers helps ensure your information is processed correctly.
Step 2: Activate Your Account
Once your account is created, you will receive an email invitation from the American Cancer Society. Follow the instructions to activate your account.
After activation, your email address will be authorized ("whitelisted") to place orders online using a Credit Card or Purchase Order.
Step 3: Place Your Order
1. Add the desired materials to your cart.
2. Proceed to checkout.
3. Enter your authorized email address in the Contact Email field.
4. Select Credit Card or Purchase Order (PO) as your payment method. If paying by credit card, enter the required payment information.
5. Click Complete Order.
Note: The Purchase Order payment option will only appear when you use your authorized email address at checkout.
After You Order
You will receive an order confirmation email immediately. An invoice will be sent to your authorized email address within a few business days.
Ready to get started? Register Here!
Frequently Asked Questions (FAQ)
Q: How do I register as a Purchase Order customer?
A: To register, complete the registration form and upload any necessary documents. After submission, your form will undergo a review period. If all documentation and form details are accurate, a new account will automatically be created for you in our store, education.cancer.org. You will then receive an email invitation to activate your account.
Q: What should I do if I don't receive the email invitation?
A: Check your spam or junk folder. If you still do not see the email, contact us at ACSOrders@cancer.org for assistance.
Q: How do I place an order once my account is activated?
A: Follow these steps:
- Select the items you want to order and designate the quantities needed.
- Proceed to the checkout.
- Input your whitelisted email in the contact email field on the checkout screen.
- Choose “Purchase Order (PO)” as your payment option.
- Select “Complete Order.”
- Your order will be placed, and you will receive a confirmation email. An invoice for the requested materials will arrive within a few days (sent to your whitelisted email).
Q: What if I can't see the “Purchase Order (PO)” option at checkout?
A: Ensure you are using the whitelisted email address that was activated. If you are still having trouble, contact our support team for help.
Q: What should I do if I encounter a form submission error?
A: Ensure all required fields are filled out correctly and any necessary documents are uploaded. If the problem persists, try refreshing the page or using a different browser.
Q: How can I contact support for additional help?
A: For any questions or additional support, please email us at ACSOrders@cancer.org.